美又1航班爆粗鲁待客 美媒:航空业进入被指责时代 又一家美国航空公司日前被曝光粗鲁对待乘客丑闻。美利坚航空公司一名男乘务员因婴儿车问题与一名女乘客发生冲突，恼羞成怒的乘务员不仅行为粗暴地夺走婴儿车，还用婴儿车撞击女乘客。美利坚航空公司21日发表声明，向女乘客家庭致歉，男乘务员暂时停职。《纽约时报》23日称，自从亚裔医生十余天前被美国联合航空公司暴力拖下飞机后，美国航空业就进入“被指责时代”。 据路透社22日报道，“婴儿车事件”发生在21日美利坚航空从旧金山飞往达拉斯的AA591航班起飞前。抱着孩子的白人女乘客想给婴儿车找个存放的地方，一名男乘务员告诉她“机舱后部的座位不能放婴儿车”。男乘务员怒气冲冲地夺走婴儿车，还用婴儿车撞了女乘客的头。一名目击者23日告诉《纽约时报》，男乘务员夺走婴儿车的时候，差点碰到婴儿的头，“我告诉他不能这么对待女乘客，他指着我的脸大吼‘你离远点!’” 当时飞机上一个名叫瑟琳·艾迪扬沙亚的乘客22日把自己拍到的视频上传到脸谱。视频显示，被夺走婴儿车的女乘客抱着孩子站在靠近舱门的地方哭泣，请求乘务员归还婴儿车。周围的人看不下去了，一名男乘客要求机组人员告诉他夺婴儿车乘务员的名字。数分钟后，打人男乘务员进入客舱，两人发生了争吵。男乘客说：“要是你敢那样对我，我会把你揍扁。”男乘务员用手指着男乘客：“打我?来呀，试试!”二人一度言语激烈，但没有动手，机长到来才把他们劝开，而飞机延误一个多小时才起飞。 美国《财富》杂志网站说，美利坚航空公司事后发表声明说：“对这名女乘客及其家人遭受的痛苦，我们深表歉意。”声明强调，男乘务员的行为不代表美航的立场，不代表航空公司对乘客的态度。美利坚航空发言人莱斯利·斯科特对媒体表示，目前公司正在调查21日发生的事情。莱斯利说，事件起因是那名妇女是否能将婴儿车带上客机。《纽约时报》说，在机场候机时，乘客可将儿童放在婴儿车内，但婴儿车在登机口必须接受检查，任何婴儿车都不能作为随身行李。 不过，捍卫空乘利益的美国职业空乘人员协会22日发表声明为美利坚航空公司空乘人员辩护。声明说，真相没有大白天下前，对美利坚航空公司“婴儿车事件”过早定性并不合适。美国《国会山报》还引述该协会主席鲍勃·罗斯的话说，在“婴儿车事件”中，似乎另一名乘客用暴力手段威胁了空乘人员，这违反了联邦法律，不是小事，“航空暴力是航班上最严重的事情”。 “婴儿车事件”是近期发生的第二起美国航空公司粗暴对待乘客事件。大约两周前，69岁的美国亚裔医生陶大卫在芝加哥机场美联航客机上被机场警察拖下飞机，该公司随即陷入公关梦魇，招致无数恶评。美国联合航空公司21日说，公司首席执行官奥斯卡·穆尼奥斯将不再连任董事长。英国广播公司23日说，美联航公司宣布将严格按照乘客满意度调整公司董事的薪酬。美联航公司提交给美国证监会的文件中表示，该公司正在研究一个机制——通过“直接、有意义的方式”——按乘客满意度调整公司员工本年度的奖金。 美国《财富》杂志网站说，美利坚航空公司至少在回应“婴儿车事件”的语气上吸取了美联航的教训。美联航首席执行官穆尼奥斯在事发后先为员工辩护，一番言论简直为一场载入史册的公关灾难火上浇油。《纽约时报》23日评论说，美国航空业在美联航粗暴对待乘客后进入“被指责时代”，他们必须应对一系列因为对待顾客问题而触发民意反弹的事件。美国《福布斯》杂志网站23日说，美国航空公司的服务简直越来越糟，最新的两起丑闻便是例证：一个被暴力拖下飞机，一个遭婴儿车撞击。“这些都不是孤立的事件，是一种趋势，服务越来越差，愤怒、暴力与日俱增。长此以往，美国航空业将失去在全球的竞争力。” American airlines airline stewardess broke the United Zaibao scandal, "baby car incident caused concern [Abstract] the stroller incident occurred on the 21 day of flight AA591 from San Francisco to Dallas. A white female passenger holding a baby wanted to find a storage space for a stroller. A flight attendant told her, "seats in the back of the cabin are not allowed to be buggy."". U.S. flight 1 burst rude hospitality American media: aviation industry into the accused Era Another American Airlines, before being rude to the passengers scandal exposure. Conflict the United Airlines flight attendant for male baby car and a female passenger, angry crew violently away not only the behavior of baby carriages, with baby female passenger car collision. American Airlines issued a statement 21, apologized to the female passenger family, the flight crew suspended temporarily. "New York Times" 23, said, since the asian doctor ten days ago by the United States United Airlines violent drag off aircraft, the U.S. aviation industry into the "accused of the times."". According to Reuters 22 reported that "baby car incident" occurred in 21, American Airlines flight from San Francisco to Dallas before takeoff AA591. A white female passenger holding a baby wanted to find a storage space for a stroller. A flight attendant told her, "seats in the back of the cabin are not allowed to be buggy."". The man angrily snatched the pram and hit the head of the passenger with a pram. An eyewitness told the "New York Times" on the 23 day, when the steward took the baby car, almost hit the baby’s head, "I told him he couldn’t do that to female passengers, he pointed to my face" roar you off! "" At that time, a passenger named Catherine Ediyanshaa on the plane, 22, to upload their own video uploaded to facebook. Video shows the female passenger of the baby stroller standing near the door with her child crying and asking the conductor to return the baby carriage. The man around could not see it, and a male passenger asked the crew to tell him the name of the conductor. A few minutes later, the man hit the cabin into the cabin, two people quarrel. "If you dare to do that to me, I’ll beat you flat," said the passenger." Steward pointed to a male passenger: "hit me? Come on, try it!" once the two strong words but no hands, the captain come before they were moved, and the plane is delayed for more than an hour before take-off. "We apologize for the pain suffered by the female passenger and his family," the US wealth magazine website said." The statement stressed that the male crew behavior does not represent the American position, not on behalf of airline passengers attitude. American Airlines spokesman Leslie Scott told the media that the company is investigating what happened in 21. Leslie said the incident was caused by whether the woman could bring the baby carriage onto the plane. The New York Times says passengers can put their children in a stroller while waiting at the airport, but the stroller must be inspected at the boarding gate, and no stroller can be used as carry on baggage. However, the United States to defend the interests of flight attendants professional flight attendants Association 22 issued a statement for the American Airlines flight attendants to defend. The statement said that the truth is not clear, before the United States Air car "baby car incident" premature characterization is not appropriate. The United States "Capitol Hill newspaper" also quoted Bob Ross, President of the association, in the "baby" incident, seems to be another passenger flight attendants threatened by violent means, in violation of the law, is not trivial, "violence is one of the most serious air flight". The baby stroller incident is the latest in second American Airlines’ rude handling of passengers. About two weeks ago, a 69 year old Asian American doctor Tao Dawei was dragged under the airport police plane at Chicago Airport United Airlines aircraft, the company immediately into a public relations nightmare, sparked criticism. United Airlines 21, said the company CEO Oscar Munoz will no longer serve as chairman. Broadcasting British Corporation said on 23, United Airlines announced the company will be in strict accordance with the company’s compensation adjustment board of passenger satisfaction. United Airlines Company submitted to the U.S. Securities and Exchange Commission documents that the company is working on a mechanism by a "direct and meaningful way" — according to the passenger satisfaction of employees bonuses adjustment this year. The U.S. "fortune" magazine website said that American Airlines at least from United’s lessons in response to the "baby car incident" tone. United Airlines CEO Munhoz at the first staff defense, a speech was a PR disaster in history add fuel to the flames. "New York Times" 23 commented that the U.S. airline industry in the United manhandled passengers after entering the "accused era", they must deal with a series of problems because treat customers triggered a backlash event. America’s Forbes magazine website, 23, said the services of American airlines were getting worse and worse, and the latest two scandals were exemplified by a plane towed by violence and a baby hit by a stroller. "These are not isolated incidents, it is a trend, the service is getting worse, and anger and violence are increasing day by day. In the long run, the American airline industry will lose its competitiveness in the world."
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